Systems Librarian

 
The Systems Librarian provides increased domain expertise for Innovative’s support organization and offers necessary phone and email support for the broad range of issues reported by our customers.   

Innovative Interfaces creates cutting-edge products that allow libraries to succeed in a modern technology environment and the freedom to implement solutions that best meet their specific needs. The company is headquartered in Emeryville California with offices around the world.

Local customers include Gold Coast City Libraries and the University of Melbourne.

Office Location: Melbourne CBD (Collins Street)

Small and highly collaborative team of librarians and support engineers.

 
DUTIES AND RESPONSIBILITIES 

Essential Functions: 
 
  • Provides extensive telephone and email support for customers using Innovative software on large multi-user UNIX systems.
  • Uses UNIX, SQL, and proprietary utilities to analyze, troubleshoot, document, and resolve application issues reported by customers.
  • Works with customers with varying levels of technical expertise to effectively pursue and resolve issues in an expedient manner.
  • Utilizes chat group and other communication methods to isolate answers to complex troubleshooting problems.
 
Additional Responsibilities:
 
  • Develops strong working relationships across Support and other departments at Innovative.
  • Contributes to the support knowledge base / procedures as necessary.
 
EXPERIENCE AND QUALIFICATIONS
Required 
Education, Licenses, and Certifications:
 
  • Master’s degree in library science or any other relevant degree.

Experience:

  • Minimum 3 years of experience working in or with libraries

Critical Knowledge, Skills, and Abilities Requirements:

  • Fluent written and spoken Mandarin language skills strongly preferred.
  • Superior attention to detail and commitment to following customer issues to resolution.
  • Proven track record of excellent support skills and contributions to team-building efforts.
  • Proven ability in learning new technology independently and adapting quickly to changing technologies.
  • Proven ability in balancing multiple priorities and working effectively under pressure in a rapidly changing environment.
 
ADDITIONAL REQUIREMENTS OR INFORMATION
 
Although duties are typically performed during normal business hours, occasional off-hours work may be required to meet customer and/or business needs.

Applicants should apply through our careers page  https://www.iii.com/about/careers/

 
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Nothing in this job description restricts management’s rights to assign or re-assign duties and responsibilities to this job at any time.
Innovative Interfaces is an Equal Opportunity and Affirmative Action employer.  It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities. 

 

Job region
Employer
Innovative
Type
Full time
Salary
depends on experience
Closing date
Friday 19 July 2019