Measuring performance, applying results, improving service
Mary E Jackson talks about developments in interlibrary loan and document delivery in Northern America since the publication of Measuring the performance of interlibrary loan operations in North American research and college libraries... |
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What makes high performance?
Closer to home, Tom Ruthven discusses the results of the major benchmarking study of interlibrary loan and document delivery operations in Australian libraries... |
ILRS code - the first review
The ILRS code, released in February 2001, has been reviewed. Find out what has changed. You also have an opportunity to comment on the changes... |
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Revision of ALIA policy statements
The ALIA Board of Directors has been undertaking a review of the Association's policy statements. This is your chance to comment on the proposed revisions... |
There is a better way...
Services provided by ALIAnet are about to receive a boost with a new fibre-optic connection... |
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Weaver's Web
Out in front; Third World freebie; Morbid curiosity; New wold digest; and more... |
